Effective Date: 01/01/2019

At ColdWebHost, we strive to provide high-quality hosting services. We understand that sometimes a service might not meet your expectations. This Refund Policy outlines the conditions under which you may be eligible for a refund.

1. Money-Back Guarantee

We offer a [Insert Number, e.g., 7 or 30]-day money-back guarantee for new shared hosting and reseller hosting accounts. If you are not satisfied with our services within this period from your initial purchase date, you may request a full refund.

2. Non-Refundable Items and Services

Please note that the following items, services, and fees are non-refundable under any circumstances:

• Domain Name Registrations: Once a domain name is registered, it cannot be canceled or refunded as the registration fee is paid directly to the domain registry. You will retain ownership of the domain for the duration of the registration period.

• SSL Certificates: Dedicated SSL certificates are non-refundable once issued.

• Setup Fees: Any one-time setup fees are non-refundable.

• Additional Add-ons: Licenses (such as cPanel, Softaculous, or CloudLinux licenses) or third-party software add-ons.

• Dedicated Servers/VPS/Colocation: Due to the provisioning costs involved, dedicated server and VPS orders are generally non-refundable once the service is deployed.

3. Conditions for Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Terms of Service Violation: If your account is suspended or terminated due to a violation of our Terms of Service (e.g., spamming, hosting illegal content, excessive resource usage), you are not eligible for a refund.

• Timeframe: Refund requests must be submitted within the [Insert Number]-day guarantee window.

• Request Method: All refund requests must be submitted via a support ticket from your registered client area or by emailing contact@coldwebhost.net.

4. How to Request a Refund

If you would like to request a refund, please follow these steps:

1. Log in to your ColdWebHost Client Area.

2. Open a new support ticket under the “Billing/Refund” department.

3. Include your Invoice Number and a brief explanation of why you are requesting a refund.

4. Our billing team will review your request and process it within [Insert Number, e.g., 5-7] business days if approved.

5. Refund Method

Approved refunds will be processed using the same payment method used for the original purchase. Please note that:

• Depending on your bank or payment gateway, it may take additional time for the funds to reflect in your account.

• Any transaction fees incurred by ColdWebHost during the original purchase may be deducted from the refund amount.

6. Changes to This Policy

ColdWebHost reserves the right to amend this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. It is the customer’s responsibility to check this page periodically for updates.

7. Contact Us

If you have any questions regarding our refund policy, please contact our billing team:

Email: contact@coldwebhost.net Support Portal: https://coldwebhost.com/ Phone: +880-1999095830